RETURNS POLICY

We have a 30 day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.You will be responsible for shipping costs.

To initiate a return, please contact our customer service team immediately at info@bullnoire.com or use the contact information provided on our website at
Contact Us.

If your return is accepted, we will send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any questions about returns at info@bullnoire.com

Damaged or incorrect items

If you receive a damaged item or there is an error with your order, please contact our customer service team immediately. We will help you resolve the issue and provide instructions for returning the item if necessary.

Exchanges

We do not do exchanges, but if, for any reason, you are unhappy with your order, the quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new article. Shipping costs will be at your expense.

European Union 14-day reflection period

Notwithstanding the foregoing, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase. You will be responsible for shipping costs.

Refunds

If your return is approved due to our error or a defective item, we will refund your return shipping costs. Please retain your receipt or proof of shipping for refund purposes.
After receiving and inspecting the returned item, we will process the refund. You will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider. If more than 15 business days have passed since we approved your return, please contact us at info@bullnoire.com.

Returns process

To initiate a return, please contact our customer service team within the return eligible time frame.
Please provide your order details and reason for return by emailing info@bullnoire.com following these instructions:

1. SUBJECT: defective/wrong product – order number n.
2. Describe the irregularity in the body of the email
3. Please include clear photographic evidence of the defect or incorrect product
4. You will be contacted within 24/48 hours by one of our operators to resolve the problem

You will be responsible for shipping costs and will need to provide us with a tracking number.
Bullnoire will not be held responsible for lost or undelivered returns without identification and traceability and will also not be held responsible for tampered packages.